Terms & Conditions

Welcome to Urban Stitch Custom Creations. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase. These terms govern all interactions with our platform, including the ordering of custom apparel, personalized gifts, and print-on-demand clothing.

 

1. About Us

 

Urban Stitch Custom Creations is a Veteran-owned print-on-demand business specializing in high-quality custom t-shirts, hoodies, apparel for events, and made-to-order gift items. All products are created based on user-provided designs or customization requests.

 

2. Acceptance of Terms

 

By using our website, placing an order, or accessing our content, you agree to be bound by these Terms and Conditions and our accompanying policies including the Privacy Policy, Refund Policy, and Shipping Policy.

 

3. Custom Orders

 

All products sold on this website are custom-made or personalized based on user input. As a result:

 

All sales are final

 

Users are responsible for providing accurate design specifications, sizes, and shipping information

 

No refunds or exchanges are provided for customer errors (see Refund Policy for exceptions)

 

4. Intellectual Property

 

All content, product designs, logos, and images on Urban Stitch Custom Creations' website are the property of Urban Stitch Custom Creations or its licensors. You may not copy, reproduce, or distribute our content without written permission.

 

5. Order Processing and Production Time

 

Orders typically begin production within 12–24 hours of payment. Our average processing time for custom apparel printing for events and print-on-demand clothing is 3–7 business days before shipment.

 

6. Payment Terms

 

We accept secure online payments via major credit cards and third-party payment processors (e.g., PayPal, Stripe). Payment must be received in full before any item enters production.

 

7. Shipping and Delivery

 

Shipping timelines vary based on location and item type. Urban Stitch Custom Creations is not responsible for delays caused by carriers or incorrect addresses provided by the customer. See our Shipping Policy for full details.

 

8. Cancellations

 

Because all items are made to order, we can only accept cancellations within 12 hours of order placement. After that, your order is sent to production and cannot be canceled.

 

9. Limitation of Liability

 

Urban Stitch Custom Creations is not liable for any indirect, incidental, or consequential damages that may result from the use of our products or services. We make no guarantees beyond the reasonable expectations of custom product quality and fulfillment.

 

10. User Conduct

 

You agree not to upload or submit any content that:

 

Infringes on intellectual property

 

Is offensive, discriminatory, or illegal

 

Violates the rights of others

 

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We reserve the right to reject or cancel any order that violates these standards.

 

11. Privacy and Data Protection

 

We respect your privacy and handle your personal information with care. For details, please review our Privacy Policy, which explains how we collect, use, and store customer data.

 

12. Governing Law

 

These Terms and Conditions are governed by the laws of the state in which Urban Stitch Custom Creations operates. Any disputes will be handled through appropriate legal channels.

 

13. Changes to Terms

 

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted to this page, and your continued use of the site constitutes acceptance of those changes.

 

Contact Us

 

If you have any questions about these Terms, please contact us at:

 

Email: support@urbanstitchcustomcreations.net

Business Name: Urban Stitch Custom Creations